Floorful costs 99 € a month plus IVA per venue, after a 30-day free trial. Booking fees are separate: they are added to what your customers pay, per ticket and per table. See Payments and booking fees.
Only the venue's owner can see and change billing.
Your subscription card
Go to Settings, then the Payments tab. The Your Floorful subscription card at the bottom shows where you stand, with one button:
| Badge | What it means | Button |
|---|---|---|
| Free trial, with the days left | No card yet. The date the trial ends is shown. | Add a card |
| Free trial | Card on file. Your first payment is on the date shown. | Manage billing |
| Active | Paying. The next payment date is shown. | Manage billing |
| Payment failed | The last payment did not go through. Stripe retries it. | Manage billing |
| Cancelled or Not subscribed | No subscription. | Subscribe |
| Included | Your account includes Floorful. There is nothing to pay. | None |
Add a card and Subscribe take you to a Stripe page to enter a card. Manage billing opens Stripe's billing portal, where you change the card, download invoices or cancel. Stripe brings you back to Floorful when you are done.
Adding a card during the trial
When you create a venue, Floorful takes you to Stripe to put a card on file. Nothing is charged until the trial ends, and your first payment is taken on the day it does. If you skipped that step, use Add a card at any time.
While no card is on file, the Overview shows how many days of the trial are left, and the owner gets an email 7 days and 1 day before it ends, and on the day.
If the trial ends without a card, or a payment fails
Your customers can still buy. Published events stay on sale, and the door app, check-in and refunds all keep working.
What pauses is the back office, until a card is on file or the payment goes through:
- Selling at the counter with New sale, sending payment links and collecting balances.
- Creating events and publishing them.
- Inviting staff, holding tables and adding guests to a table.
- Opening another venue on the same account.
A banner across the top of every screen says so, with an Add a card button for the owner. Once you add a card, the first payment is taken straight away and everything opens again.
Changing or cancelling
Use Manage billing to change your card, see and download invoices, or cancel. Each venue has its own subscription, so closing one venue does not affect another.